Post-Sales Support

This document provides a clear and structured outline of the roles and responsibilities expected from DBsync Partners (Resellers) when supporting Cloud Workflow and Cloud Replication solutions. It covers every stage of the customer lifecycle from pre-sales and setup, to escalation procedures, and ongoing customer support. By defining partner engagement across technical and functional touch points, this plan ensures alignment, accountability, and a seamless client experience across both product lines.

Partner Role & Support Responsibilities Plan